Q: Are there any restrictions on using the OYO Rupee earned through referrals during special promotions or peak seasons?
A: It's advisable to check the terms and conditions for any specific restrictions on using OYO Rupee during special promotions or peak seasons. In most cases, OYO Rupee should be applicable, but there could be exceptions.
Q: How does OYO ensure the safety and security of its guests?
A: OYO implements various measures to ensure guest safety and security, including:
CCTV cameras: Most OYO properties are equipped with CCTV cameras in common areas for surveillance.
Security personnel: Many OYO hotels have trained security personnel available 24/7.
ID verification: Guests are required to show valid photo IDs during check-in for verification.
Guest support: OYO offers 24/7 customer support to address any concerns or emergencies guests may face.
Q: Is there a limit on the number of referral invites I can send in the OYO Refer and Earn program?
A: There is no limit to the number of friends you can invite to OYO as part of the Refer and Earn program.
Q: Does OYO offer any corporate social responsibility initiatives?
A: Yes, OYO is committed to corporate social responsibility and implements various initiatives related to sustainability, community development, and gender equality. You can find more information about their CSR efforts on their website.
Q: What happens if my friend cancels their booking after using my referral code?
A: If your friend cancels their booking, the referral reward for that specific booking may be reversed. It's essential to check the terms and conditions for details on the impact of cancellations on referral rewards.
Q: What types of IDs are acceptable for check-in at OYO properties?
A: In India, valid photo IDs like passport, voter ID, driving license, or Aadhaar card are required for check-in. PAN cards are not accepted.
Q: Can I smoke in my OYO room?
A: Smoking policies vary depending on the property. Some OYO hotels are completely non-smoking, while others may allow smoking in designated areas. It is essential to confirm the smoking policy with the specific property before booking.
Q: What should I do if I don't receive my referral reward within 48 hours?
A: If your referral reward is not credited within 48 hours, you may contact OYO customer support for assistance, providing details about the referral and check-out.
Q: What qualifies as a valid referral in the OYO Refer and Earn program?
A: A valid referral occurs when a user, using a unique phone number, installs the OYO app, creates an account for the first time, and does not uninstall and reinstall the app or register with an existing mobile number on a new device.
Q: Does OYO offer airport or railway station transfers?
A: Some OYO properties offer airport or railway station transfers for an additional fee. You can inquire about this service during the booking process or contact the property directly.
